Terms & Conditions / Refund Policy
Last Updated: October 2026
Welcome to Phoenix Helix Institute. By accessing this website or placing an order with Phoenix Helix Institute, LLC (“PHI”), you agree to the following Terms & Conditions. Please review them before completing a purchase.
1. Age Requirement
You must be 21 years of age or older to access age-restricted portions of this website or place an order through this website.
By confirming your age through the website's age-verification process and/or completing a purchase, you represent that you are at least 21 years old.
PHI reserves the right to restrict access to or cancel an order when age eligibility cannot be reasonably verified.
2. Research Use Only
Products identified as “For Research Use Only” are sold strictly for research purposes and are not for human consumption.
By purchasing these products, you acknowledge their intended research use and accept responsibility for handling, storage, possession, and use in accordance with all applicable federal, state, and local laws and regulations.
Information provided on this website is for general informational and research purposes only and should not be considered medical advice.
Research products and information on this website are not intended to diagnose, treat, cure, mitigate, or prevent any disease.
Statements concerning research products have not been evaluated by the U.S. Food and Drug Administration (FDA).
3. Product Information
Phoenix Helix Institute makes reasonable efforts to provide accurate product descriptions, quantities, pricing, and availability. Information may be corrected or updated when necessary.
PHI does not manufacture products unless specifically stated otherwise.
When manufacturer, supplier, or third-party testing documentation such as a Certificate of Analysis (COA) is available, it may be provided for informational purposes. PHI does not represent third-party testing as testing performed independently by Phoenix Helix Institute.
4. Orders & Payment
Submitting an order reserves available inventory but does not constitute confirmation of payment.
Orders awaiting payment will be held for 24 hours. If payment cannot be verified within that period, the order may be canceled and the reserved products returned to available inventory.
Customers should use their PHI Order ID when submitting payment whenever the selected payment method allows a reference or note.
Payment instructions will be provided after checkout.
PHI reserves the right to cancel or decline an order when necessary, including for inventory discrepancies, pricing errors, suspected fraudulent activity, payment discrepancies, or circumstances that prevent fulfillment.
5. Refunds, Returns & Exchanges
Due to the nature and handling requirements of our products, all sales are final once an order has been fulfilled or shipped, except where otherwise required by applicable law.
Research products that have left our control cannot be returned or exchanged.
If you receive an incorrect product, missing item, or damaged shipment, contact PHI promptly after delivery. Please provide your Order ID and photographs when applicable so the issue can be reviewed.
PHI will review verified order problems individually and determine the appropriate resolution based on the circumstances and applicable law.
6. Shipping
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Orders are shipped from within the United States to eligible U.S. destinations. UPS Ground and USPS Ground or USPS Priority (when available) will be used for shipping.
Tracking information will be provided when available.
PHI is not responsible for carrier delays, weather delays, or delivery problems resulting from an incorrect or incomplete address supplied by the customer.
If a package is lost or damaged during transit, contact PHI so the shipment can be reviewed and, where appropriate, a carrier claim can be initiated.
7. Storage & Handling
Customers are responsible for following the storage and handling information provided with or applicable to the product purchased.
PHI is not responsible for product deterioration or damage resulting from improper storage, handling, reconstitution, or use after delivery.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Phoenix Helix Institute is not responsible for damages or losses arising from misuse, improper handling or storage, use inconsistent with product labeling, or use contrary to applicable law.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
9. Business Status
Phoenix Helix Institute, LLC is a research compound reseller and does not operate as a compounding pharmacy or chemical compounding facility as defined by Section 503A of the Federal Food, Drug, and Cosmetic Act and is not registered as an outsourcing facility under Section 503B.
10. Privacy
Information submitted through this website is handled according to our Privacy Policy.
11. Changes to These Terms
PHI may update these Terms & Conditions from time to time. Any revisions will be posted on this page with an updated revision date.
Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
12. Contact Us
Questions regarding an order, these Terms & Conditions, or any of our policies may be submitted through our Contact page or at the email listed at the bottom of this page.
Privacy Policy
Last Updated: October 2026
Phoenix Helix Institute, LLC respects your privacy. This Privacy Policy explains the types of information we may collect when you use our website, place an order, create an account, or contact us, and how that information may be used.
1. Information We Collect
We may collect information you voluntarily provide, including your:
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Name
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Email address
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Phone number
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Billing and shipping address
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Order and transaction information
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Account information
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Communications with Phoenix Helix Institute
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Payment verification information or screenshots submitted in connection with an order
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Referral information, including information submitted through the PHI Refer a Friend program
We may also automatically collect basic technical information when you visit our website, such as browser type, device information, IP address, and website activity.
2. How We Use Your Information
Information collected through our website may be used to:
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Process and fulfill orders
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Verify payments
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Provide order and shipping updates
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Maintain customer accounts, order history, PHI Rewards participation, point balances, rewards, tiers, and referral activity
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Respond to questions or customer service requests
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Prevent fraud or misuse of our website
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Maintain and improve website functionality
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Administer the PHI Rewards and referral programs
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SMS & Email Marketing Communications
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Phoenix Helix Institute, LLC may send promotional text messages and marketing emails only to individuals who have separately opted in to receive those communications.
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SMS marketing consent is optional and is not required to make a purchase or submit a general inquiry. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to unsubscribe from text messages or HELP for assistance.
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Email marketing recipients may unsubscribe using the link provided in marketing emails.
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PHI may maintain records of communication preferences and consent to administer subscriptions and honor opt-out requests.
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Mobile phone numbers, SMS opt-in information, and SMS consent records will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes. Information may be processed by service providers solely to support PHI's messaging services and other permitted business operations.
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Marketing communications are subject to applicable age restrictions, messaging provider policies, and applicable laws.
3. Payment Information
Payment information is handled according to the payment method selected during checkout.
Phoenix Helix Institute may request information necessary to verify that payment has been completed and matched to the correct PHI Order ID.
4. Sharing of Information
Phoenix Helix Institute does not sell customer personal information.
Information may be shared with service providers when reasonably necessary to operate our website, process or verify transactions, fulfill orders, provide shipping services, prevent fraud, or comply with applicable law.
These may include website hosting providers, payment services, shipping carriers, and other companies that assist in operating our business.
5. Cookies & Website Technology
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the customer experience.
Your browser may allow you to control or disable certain cookies.
6. Data Security
We take reasonable measures to protect personal information submitted through our website. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
7. Your Information
You may contact Phoenix Helix Institute if you have questions regarding personal information you have provided to us or would like to request that information be corrected or deleted, subject to applicable legal, accounting, and business record-retention requirements.
8. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. Changes will be posted on this page with an updated revision date.
PHI Rewards Program Policy
Last Updated: October 2026
Participation in the PHI Rewards Program is subject to the earning rules, redemption rates, tier requirements, expiration rules, and other program conditions established by Phoenix Helix Institute, LLC (“PHI”).
PHI Rewards Points may be earned through qualifying activities, including eligible purchases, account registration, referrals, promotions, or other activities designated by PHI. Points have no cash value, are not transferable, and may only be redeemed for eligible rewards through the PHI Rewards Program.
Earning rates, redemption values, rewards, tier requirements, qualifying activities, and other program features may vary by membership tier and may be modified, suspended, or discontinued by PHI as permitted by applicable law.
PHI Rewards Points are subject to expiration. Under the current program, 100% of a member's points expire after six months of inactivity. For purposes of point expiration, qualifying loyalty activity is determined by the PHI Rewards Program.
Referral rewards are awarded only after the referred individual completes a qualifying first purchase and applicable referral requirements have been verified.
Referral submissions do not guarantee that points will be awarded.
PHI may deny, reverse, or correct points associated with canceled or refunded transactions, duplicate or fraudulent referrals, program abuse, technical or administrative errors, or transactions that do not satisfy applicable program requirements.
PHI reserves the right to correct point balances and to restrict or terminate participation in the PHI Rewards Program in cases of fraud, abuse, manipulation, or violation of these Terms.
Research Use Disclaimer
Last updated: October 2026
Products designated “For Research Use Only” are intended exclusively for research purposes and are not for human consumption.
Research products offered by Phoenix Helix Institute are not intended to diagnose, treat, cure, mitigate, or prevent any disease and should not be considered a substitute for medical advice, diagnosis, or treatment.
Statements concerning research products on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).
By purchasing a product designated “For Research Use Only,” the purchaser acknowledges its intended research use and accepts responsibility for complying with all applicable federal, state, and local laws and regulations.